Comet HQ: Impact, Sustainability, and Workforce Commitments

Ownership, leadership, and operational approach

Comet CX is committed to a fair and equitable workplace, where authority and trust are deliberately distributed across the organisation and matched with deep accountability.

Leadership operates through self-managed teams guided by shared tracking systems. We meet operationally to coordinate activity, align priorities, and manage dependencies. This approach allows us to avoid micromanagement while maintaining clarity, accountability, and delivery discipline.

Work is distributed evenly by ensuring teams operate from the same systems, tools, and sources of truth. Where appropriate, we run scrum-like or Kanban-like teams at every level of the organisation. These structures are used to support autonomy and coordination rather than hierarchy.

Leadership responsibility is expressed through clear decision-making boundaries, shared visibility of work, and accountability for how systems shape people’s experience of work.

Actively creating environments where people feel seen, supported, and empowered to thrive

We are actively working to create environments where people can thrive over time, not just deliver in the short term.

Every project and team runs retrospectives on a weekly or fortnightly cadence, depending on context. These retrospectives focus on ways of working, team health, and delivery effectiveness, and are used to surface issues early and improve continuously.

The Chief Operating Officer holds explicit accountability for people’s mental health in the workplace. This includes oversight of workload sustainability, operational rhythms, and escalation pathways when pressure or imbalance emerges.

We also run a structured change program on a fortnightly cycle to help teams navigate ongoing change deliberately and with support. As part of FY26, we are developing team health and wellbeing check-ins to be delivered throughout the calendar year.

Peer-to-peer mentorship programs

We operate a peer-to-peer mentorship model based on accountability partners. Every member of the organisation is expected to be actively growing, learning, and working toward their next area of development or certification.

Mentorship interactions are informal but intentional. They are reviewed on a six-monthly basis to ensure learning goals remain active and relevant.

Senior practitioners and leaders participate in the same learning and development expectations as the rest of the organisation. Leaders also engage in peer-to-peer support and mentorship with each other, reinforcing that learning and growth are non-hierarchical and apply at every level.

Sustainability annual report

We conduct an annual sustainability survey across our operations and value chain. This survey is used to understand the environmental, social, and people impacts of our activities.

Insights from this process inform priorities and areas for improvement. As part of this commitment, we produce a sustainability annual report that documents our sustainability considerations, actions, and areas of ongoing development.

This report is intended to provide transparency rather than to present fixed outcomes or audited metrics.

Net zero public commitment

Comet CX is publicly committed to net zero.

This commitment reflects our intention to take responsibility for the environmental impact of our operations and to continually review how our ways of working, delivery models, and technology choices can reduce that impact over time.

Sustainable event management

Comet CX’s Chief Operating Officer is accountable for sustainable event and delivery practices across the organisation.

We operate with a virtual-first approach to delivery and events where appropriate, with the intent of reducing unnecessary travel and associated environmental impact. When in-person events or engagements are required, sustainability considerations are factored into planning and coordination.

The Chief Operating Officer ensures that event and delivery practices align with our broader sustainability commitments, including how delivery methods, tools, and coordination choices affect environmental and people impacts.